Frequently Asked Questions

Find answers to common questions

Ordering & Payment

What payment methods do you accept?

We accept major credit cards (Visa, Mastercard, American Express), PayPal, and digital wallets including Apple Pay and Google Pay.

Is my payment information secure?

Yes, all payment information is encrypted and processed securely. We never store your complete credit card details on our servers.

Can I modify or cancel my order?

Contact us immediately at info@whispersofwisdomclothing.com if you need to modify or cancel your order. We process orders quickly, so we can only make changes if your order hasn't shipped yet.

Shipping & Delivery

Where do you ship from?

We ship from our logistics partners located in Europe and the United States using DHL, FedEx, and UPS for fast, reliable delivery worldwide.

How long does shipping take?

Delivery times vary by location:

Do you offer free shipping?

Free shipping may be available on orders over certain amounts. Check at checkout for current offers.

How can I track my order?

Once your order ships, you'll receive an email with a tracking number and direct link to track your package via DHL, FedEx, or UPS.

Do I have to pay customs duties?

International customers may be responsible for customs duties, taxes, or fees imposed by their country. These charges are not included in our product or shipping costs.

Returns & Refunds

What is your return policy?

We accept returns within 14 days of delivery. Items must be unworn, in original condition with all tags and packaging intact.

How do I return an item?

Email info@whispersofwisdomclothing.com with your order number and reason for return. We'll provide return instructions and the appropriate return address.

Who pays for return shipping?

Return shipping costs are covered by the customer unless the item is damaged or incorrect. We cover return shipping for our errors.

How long does it take to get my refund?

Refunds are processed within 5-7 business days after we receive your return. It may take an additional 5-10 business days for the refund to appear in your account depending on your bank.

Product Authenticity

Are all your products authentic?

Yes, we guarantee 100% authenticity on all items. Every product is sourced directly from authorized dealers, official brand partners, and certified distributors.

How do you verify authenticity?

Every product undergoes rigorous authentication checks by our expert team. We verify materials, craftsmanship, serial numbers, authenticity cards, and all identifying features.

What if my item turns out to be fake?

If any item is determined to be inauthentic by a qualified authentication service, we will provide a full refund including return shipping costs. This guarantee is valid for the lifetime of your purchase.

Still Have Questions?

We're here to help with any questions you may have

Email: info@whispersofwisdomclothing.com

Response Time: 24-48 hours