FAQ
Frequently Asked Questions
Are all your products 100% authentic?
Our products are guaranteed 100% authentic, sourced exclusively from BrandsGateway, which partners directly with luxury brands, licensed distributors, and official suppliers. Every item includes original tags and undergoes strict authenticity verification before listing.
Where do you ship to?
We offer worldwide shipping through trusted carriers including DHL, FedEx, and UPS, ensuring reliable and timely delivery to our global partners and customers.
How long does delivery take?
Delivery times vary based on destination and shipping option selected:
Within the EU
Express delivery: 2–4 business days
Economy delivery: 4–6 business days
Outside the EU
Express delivery: 4–5 business days
Economy delivery: 6–7 business days
Do you accept returns?
Wholesale Partners
14-day return window from the date the package is delivered.
All returns are subject to our standard condition guidelines and must be coordinated through our support team.
Still Have Questions?
Contact our support team for additional assistance with your questions.
