Shipping & Refund Policy

Shipping & Refund Policy

Fast worldwide shipping and hassle-free returns

Shipping Policy

Worldwide Shipping Network

We ship globally through our logistics partners located in Europe and the United States, ensuring faster delivery times and reduced shipping costs for customers worldwide.

Our Shipping Partners

We use DHL, FedEx, and UPS for reliable, tracked delivery worldwide. Your order ships from our nearest logistics center in Europe or the US for optimal delivery speed.

Processing Time

Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships via DHL, FedEx, or UPS from our Partners European or US logistics center.

Delivery Times

Estimated delivery times from our logistics centers:

United States: 2-5 business days

Europe: 2-5 business days

United Kingdom: 3-6 business days

Canada: 3-7 business days

Middle East: 5-10 business days

Asia & Pacific: 7-12 business days

Rest of World: 7-14 business days

Delivery times are estimates and may vary due to customs processing, carrier delays, or remote locations.

Shipping Costs

Shipping costs are calculated at checkout based on:

Your delivery location

Order weight and dimensions

Selected shipping method (Standard or Express)

Free shipping may be available on orders over certain amounts. Check at checkout for current offers.

Order Tracking

Once shipped, you'll receive:

Email confirmation with tracking number

Direct link to track via DHL, FedEx, or UPS

Real-time updates on your shipment status

International Customs & Duties

Important information for international orders:

Customs Duties & Taxes: International customers may be responsible for customs duties, taxes, or fees imposed by their country.

Not Included: These charges are not included in our product or shipping costs.

Accurate Declaration: We declare all shipments accurately and cannot mark items as gifts or alter declared values.

Lost or Damaged Packages

If your package is lost or arrives damaged:

Contact us immediately at info@whispersofwisdomclothing.com

For damaged items, provide photos of packaging and product within 48 hours of delivery

We'll work with DHL, FedEx, or UPS to resolve the issue quickly

Refund & Return Policy

14-Day Return Policy

We accept returns within 14 days of delivery for items that meet our return criteria:

Items must be unworn and in original condition

Original tags and packaging must be intact

Items must be free from damage, stains, or alterations

How to Return

Step 1: Contact Us

Email info@whispersofwisdomclothing.com with your order number and reason for return

Step 2: Get Authorization

We'll provide return instructions and the appropriate return address (Europe or US)

Step 3: Ship Items

Package items securely and ship using a trackable method to our designated return center

Step 4: Receive Refund

Refunds processed within 7-10 business days after we receive your return

Refund Methods

Original Payment Method: Refunds issued to your original payment method

Processing Time: 7-10 business days depending on your bank

Store Credit: Available upon request for faster processing

Return Shipping Costs

Customer Responsibility: Return shipping costs are covered by the customer

Our Error: We cover return shipping for damaged or incorrect items

Recommended: Use trackable shipping for your protection

Exchanges

We offer exchanges for size or color variations of the same item, subject to availability.

Same return eligibility criteria apply

Contact us first to confirm availability

Price differences may apply for different items

Questions?

Contact us for any shipping or return inquiries

Email: info@whispersofwisdomclothing.com

Response Time: 24-48 hours