Shipping & Refund Policy
Fast worldwide shipping and hassle-free returns
Shipping Policy
Worldwide Shipping Network
We ship globally through our logistics partners located in Europe and the United States, ensuring faster delivery times and reduced shipping costs for customers worldwide.
Our Shipping Partners
We use DHL, FedEx, and UPS for reliable, tracked delivery worldwide. Your order ships from our nearest logistics center in Europe or the US for optimal delivery speed.
Processing Time
Orders are processed within 1-3 business days (Monday-Friday, excluding holidays). You'll receive a confirmation email with tracking information once your order ships via DHL, FedEx, or UPS from our Partners European or US logistics center.
Delivery Times
Estimated delivery times from our logistics centers:
United States: 2-5 business days
Europe: 2-5 business days
United Kingdom: 3-6 business days
Canada: 3-7 business days
Middle East: 5-10 business days
Asia & Pacific: 7-12 business days
Rest of World: 7-14 business days
Delivery times are estimates and may vary due to customs processing, carrier delays, or remote locations.
Shipping Costs
Shipping costs are calculated at checkout based on:
Your delivery location
Order weight and dimensions
Selected shipping method (Standard or Express)
Free shipping may be available on orders over certain amounts. Check at checkout for current offers.
Order Tracking
Once shipped, you'll receive:
Email confirmation with tracking number
Direct link to track via DHL, FedEx, or UPS
Real-time updates on your shipment status
International Customs & Duties
Important information for international orders:
Customs Duties & Taxes: International customers may be responsible for customs duties, taxes, or fees imposed by their country.
Not Included: These charges are not included in our product or shipping costs.
Accurate Declaration: We declare all shipments accurately and cannot mark items as gifts or alter declared values.
Lost or Damaged Packages
If your package is lost or arrives damaged:
Contact us immediately at info@whispersofwisdomclothing.com
For damaged items, provide photos of packaging and product within 48 hours of delivery
We'll work with DHL, FedEx, or UPS to resolve the issue quickly
Refund & Return Policy
14-Day Return Policy
We accept returns within 14 days of delivery for items that meet our return criteria:
Items must be unworn and in original condition
Original tags and packaging must be intact
Items must be free from damage, stains, or alterations
How to Return
Step 1: Contact Us
Email info@whispersofwisdomclothing.com with your order number and reason for return
Step 2: Get Authorization
We'll provide return instructions and the appropriate return address (Europe or US)
Step 3: Ship Items
Package items securely and ship using a trackable method to our designated return center
Step 4: Receive Refund
Refunds processed within 7-10 business days after we receive your return
Refund Methods
Original Payment Method: Refunds issued to your original payment method
Processing Time: 7-10 business days depending on your bank
Store Credit: Available upon request for faster processing
Return Shipping Costs
Customer Responsibility: Return shipping costs are covered by the customer
Our Error: We cover return shipping for damaged or incorrect items
Recommended: Use trackable shipping for your protection
Exchanges
We offer exchanges for size or color variations of the same item, subject to availability.
Same return eligibility criteria apply
Contact us first to confirm availability
Price differences may apply for different items
Questions?
Contact us for any shipping or return inquiries
Email: info@whispersofwisdomclothing.com
Response Time: 24-48 hours
